Director of Product Management

This is a remote position. Director of Product Management Location: India (Hybrid) — Reports to: CEO About Vantage Compute Every year, thousands of small and mid-size ecommerce businesses lose hours to the gap between where they sell — Shopify, Amazon, Walmart, eBay — and where they manage their money — QuickBooks, NetSuite, Xero. Orders, inventory, pricing, payouts: keeping it all in sync across channels is painful, error-prone, and expensive. Vantage Compute started by solving that sync problem, and we’ve become the market leader at it, processing $7B+ in GMV annually for 5,000+ businesses worldwide. But we’re now going beyond sync. Automation was the foundation; intelligence is the future. We’re building AI-enabled capabilities that don’t just move data between systems — they help our customers do more: surface insights they’d miss, automate decisions they’d otherwise make manually, and give small businesses the kind of operational intelligence that used to require a back-office team of ten. We’re at an inflection point. The product is evolving from a best-in-class automation engine to an AI-powered commerce operations platform. That’s why this role exists. The Role As Director of Product Management, you’ll own product strategy and execution across Vantage Compute ’s portfolio — including our cloud platform, desktop application, and Shopify-native experience — each serving distinct customer segments with dedicated engineering teams. This isn’t a single-product role, and it isn’t a “set the vision and delegate” role. We need a hands-on product leader who can operate across multiple product lines simultaneously, make smart resource allocation decisions, and drive execution at both the strategic and team level. Your core mandate is threefold: Elevate the product experience for current customers. Our users depend on Vantage Compute daily. You’ll drive improvements to UX, reliability, and workflow efficiency that directly impact retention and expansion. You’ll spend real time with customers and in the data to understand where we’re falling short. Build and lead a high-performing PM team. You’ll manage a team of Product Managers — coaching them on discovery, prioritization, and execution rigor. You’ll set the bar for what “good” looks like in product specs, customer research, and cross-functional collaboration. You review PRDs, join customer calls, and unblock the team. Chart the path forward — beyond sync. We’ve won on automation. Now we’re building AI-enabled capabilities that help customers do more — not just move data, but act on it. You’ll identify where Vantage Compute should place its next bets and own the roadmap for taking us from sync engine to AI-powered commerce operations platform. What You’ll Walk Into Multiple products, multiple teams: a cloud SaaS platform, a desktop application with a loyal installed base, and a Shopify-native app — each with its own customer profile, technical stack, and engineering team A product portfolio with genuine product-market fit, processing billions in transaction volume annually A customer base that is loyal but wants a more modern, intuitive experience A PM team that needs stronger leadership, process, and coaching across product lines A platform with deep integrations across QuickBooks, Shopify, Amazon, eBay, and more — technically complex and high-stakes An engineering organization structured around product lines, needing a strong product counterpart to drive clarity, prioritization, and alignment A CEO who cares deeply about product and will be your direct manager and thought partner Requirements What You’ll Do Product Strategy & Execution Own the product roadmap across multiple product lines — allocate investment across cloud, desktop, and Shopify-native based on business impact and strategic fit Drive product decisions with data: usage analytics, customer research, competitive analysis, and market trends Define and track KPIs tied to adoption, retention, NRR, and time-to-value — per product line, not just in aggregate Partner with Engineering, Design, and GTM to ship high-impact releases on predictable timelines Translate customer needs, business goals, and market insights into actionable roadmaps Align product initiatives with company growth objectives and partner with leadership on strategic opportunities Customer Experience & Discovery Be the internal champion for customer experience — drive a meaningful uplift in UX quality across the platform Run and institutionalize customer discovery: regular interviews, feedback synthesis, and data-driven insights Lead customer discovery initiatives including usability testing, surveys, and market research Identify unmet needs and translate them into product opportunities that drive growth Champion improvements in onboarding, activation, adoption, retention, and customer satisfaction Team Leadership & Development Lead, mentor, and develop Product Managers — set clear expectations for output quality and professional growth Establish product team ri