Director of Engineering - Hosting

📋 Description Own the hosting infrastructure roadmap, driving reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests. Lead and mentor Engineering Managers and senior engineers, building a high-performing, ownership-driven team. Drive architectural decisions for large-scale distributed systems, focusing on edge delivery, caching, database operations, and multi-tenant infra. Define and enforce SLOs, observability standards, and incident response practices to keep the platform stable and customers confident. Manage critical customer escalations directly, understanding the technical depth of customer workloads and communicating clearly under pressure. Balance technical debt against platform stability and make principled trade-offs as the system scales. 🎯 Requirements 12+ years of engineering experience with 3+ years managing other managers. Background at a company that sells a cloud service, operating infrastructure customers depend on and pay for. Proven track record leading high-performing engineering teams through meaningful technical transformation. Executive-level communication skills; able to translate complex infrastructure concepts for product, sales, and executive audiences. Deep experience with on-call operations and customer escalation management at scale. Advanced knowledge of GCP, AWS, or Azure and container orchestration systems (Kubernetes). 🎁 Benefits Industry-competitive compensation and equity plan. PTO, PSL, and 12 paid company holidays. Full medical coverage (Extended health care, dental, vision). Top-of-line equipment. In-office workspace (Vancouver, BC Canada). Monthly learning stipend for wellness, reading and LinkedIn Learning for continued development.