Director, AI and ServiceNow Business Process Architecture

📋 Description Lead executive and stakeholder workshops to capture current-state processes, desired outcomes, and Redesign processes for an AI-first world: identify where Now Assist, AI agents, and LLMs such as Define future-state process architecture, requirements, and roadmaps, and make recommendations that Partner with Solution and Technical Architects to translate process designs into implementation Use AI tools such as Claude in your own delivery work to speed up discovery, process mapping Serve as a trusted advisor to client leaders; identify and mitigate risk and escalate appropriately 🎯 Requirements 8+ years of ServiceNow experience, with broad platform knowledge across multiple workflows (e.g. Hands-on experience applying AI to business processes, including ServiceNow Now Assist and AI Ability to rethink processes around AI and agentic automation, not just digitize the current state Proven experience leading engagements, programs, or customer relationships end to end Demonstrated leadership, formal or informal (e.g., engagement lead, workstream lead, or acting Experience supporting pre-sales, including scoping, estimating, and presenting to prospective 🎁 Benefits ServiceNow Certified System Administrator (CSA) required One or more ServiceNow Certified Implementation Specialist (CIS) certifications preferred ServiceNow AI certifications (e.g., Now Assist micro-certifications) preferred Claude certifications (such as the CCAR-F or CCDV-F) preferred; if you don’t hold them yet, you