Digital Support Analyst (SAP + AI)

We are seeking a SAP Support Specialist & AI Enablement Analyst to support Digital Systems & Cyber (DSC) in the delivery, go-live readiness, hypercare and steady-state support of SAP S/4HANA under Project Harmony. This is a SAP-first role, with approximately 70% of the scope focused on SAP support and 30% focused on AI-enabled productivity, automation and operational improvement. The successful candidate will serve as a key coordination and support point between business users, SAP functional teams, technical teams and implementation partners. The role requires strong SAP support experience, good stakeholder engagement skills and the ability to apply AI tools such as Microsoft 365 Copilot / Copilot Studio, GitHub Copilot, OutSystems, Dataiku, Google Gemini/Vertex AI and the Enterprise AI Control Tower to improve support quality, knowledge reuse and process efficiency. Key Responsibilities: SAP Support & Delivery Serve as the primary SAP support contact for DSC, supporting SAP S/4HANA rollout activities including design clarification, testing, cutover preparation, go-live support, hypercare and transition to steady-state operations. Provide functional and techno-functional support across relevant SAP modules and business processes, coordinating with SAP functional leads and technical teams where deeper expertise or escalation is required. Support SAP ECC to SAP S/4HANA migration activities, including data validation, user acceptance testing, defect triage, role and access validation, readiness tracking and post-migration support. Coordinate issue resolution between business users, SAP teams, BASIS, security, implementation partners and support teams; track actions, dependencies and escalation items through closure. Manage ongoing SAP support activities after go-live, including incident coordination, minor enhancement assessment, change request support, user guidance, service stabilisation and continuous improvement. Maintain working knowledge of SAP Fiori, SAP S/4HANA support processes, integration points, access controls, Clean Core principles and enterprise support governance. AI Enablement & Productivity Improvement Identify practical AI use cases that improve SAP support, IT operations and business productivity, including ticket triage, knowledge search, documentation support, testing assistance and workflow automation. Support the adoption of approved enterprise AI, low-code and automation platforms, including Microsoft 365 Copilot / Copilot Studio, GitHub Copilot, OutSystems, Dataiku, Google Gemini/Vertex AI and the Enterprise AI Control Tower. Work with stakeholders to translate operational pain points into AI-enabled improvements, ensuring solutions comply with enterprise governance, cybersecurity, data protection and responsible AI requirements. Document AI use cases, prompts, workflows, configuration notes and support procedures to enable reuse, operational handover and future scaling where appropriate. Monitor emerging enterprise AI capabilities and identify opportunities to improve support efficiency, user experience, auditability and value tracking. Required Qualifications: Minimum 2 years of hands-on SAP support, implementation or techno-functional experience in one or more core SAP modules such as FI/CO, MM, SD, PP, PM, QM or PS. Exposure to SAP S/4HANA, SAP Fiori, BTP extensibility, SAP integration, security and authorisation, data migration or SAP application support operations. Working knowledge or hands-on exposure to AI, automation or low-code platforms, preferably Microsoft 365 Copilot / Copilot Studio, GitHub Copilot, OutSystems, Dataiku, Google Gemini/Vertex AI or similar enterprise AI tools. Strong analytical, problem-solving, stakeholder management and communication skills, with the ability to engage both business users and technical teams effectively. Ability to balance SAP support priorities with selected AI enablement initiatives that improve operational effectiveness and service quality. Experience working in a project delivery, application support, IT business partner or enterprise technology environment. Singaporean only