DevOps Engineer

Where you’ll work: Remote (Guatemala) Engineering at Halcyon Labs We’re trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you’ll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a Halcyon Labs product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference. Where you’ll work: Guatemala City, Guatemala DevOps Engineerat Halcyon Labs We'retrailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us,you'llhave the opportunity to chart new paths and help redefine how the world works. For us, AIisn'tjust a buzzword;it'sa tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a Halcyon Labs product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference. Your Day to day As a DevOpsEngineer on the Global First Response Team (GFRT), you will be working on: Technical troubleshooting Serve as an initial technical point of contact for complex escalations. You will investigate issues thoroughly in close collaboration with development teams to identify root causes and drive effective solutions. Automation and tooling Identify repetitive investigative tasks and opportunities for improvement. You will help design, build, or enhance automated tools that streamline workflows and improve team efficiency. Driving efficiency Continuously assess existing processes to identify inefficiencies. You will propose, develop, or implement improvements and tooling that help teams work more effectively. Cross-team collaboration Work in an embedded model alongside development teams, acting as a collaborative partner and bridge between engineering and a wide range of technical stakeholders. Incident response leadership Play a key role during incidents, helping coordinate response efforts and guide teams toward resolution in a calm, structured, and supportive manner—especially when circumstances are evolving quickly. . WhatWe’reLooking For As aFirst Response Specialist, your backgroundwill look like A Bachelor’s degree in Computer Science or a related field, or equivalent practical experience Professional experience (typically 2+ years) in a similar role within an engineering environment Demonstrated experience troubleshooting complex technical systems English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write in a professional environment What We Offer At Halcyon Labs , we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team: Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs Paid holidays, volunteer time off, and quarterly self-care days and no meeting days Tuition and reading reimbursement programs to support your continuous learning and professional growth Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP) Employee programs—including Employee Resource Groups (ERGs), Halcyon Labs Gives, and our charitable matching program—to amplify your connection and impact. At Halcyon Labs , diversity and inclusion are key to creating a thriving and dynamic work environment. Our team ofGoGettersis driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more . What We Offer At Halcyon Labs , we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team: · Comprehensive health benefits · Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meet