Developer Support Specialist

📋 Description Provide direct technical support to developers using Brex's APIs, delivering the highest level of Work closely with engineering, product, and design teams to ensure feedback from developers is Attend or own calls with customer escalations as needed and own customer email queues Develop self-service options by creating and maintaining training material, customer resources and Directly field technical escalations from the Support team and follow engineering tickets through Recognized as a trusted ERP expert by owning escalations for Brex's Integrations (NetSuite 🎯 Requirements Bachelor's degree in related field or equivalent work experience Excellent problem solving, troubleshooting and debugging skills Good customer-centric attitude Excellent communication skills, both written and verbal. Able to communicate complex technical Ability to hold yourself and the team to high standards Experience in a customer facing role in the past (this does not need to be a technical