Jobs · empllo
Developer Support Engineer
Aperture Cloud · San Francisco · Posted 8d ago
Available in 3 locations
Asia · remote Apply → San Francisco · hybrid Apply → Singapore Apply →About the role
Diagnose and resolve API and SDK issues, and improve developer experience through tooling and documentation.
📋 Description Diagnose and resolve API and SDK issues in customer code (Python/TypeScript). Reproduce bugs and coordinate with Engineering to fix them. Communicate with developers via Slack/email to unblock them clearly. Write and maintain knowledge base docs to speed future work. Identify opportunities to improve developer experience and tooling. Write scripts and build tools to enhance the support process. 🎯 Requirements Minimum one year in developer-facing support roles. Able to write, debug, and reason through Python and/or TypeScript. Quick learner of APIs, SDKs, and developer tools. Own technical problems until customers are unblocked. Communicate clearly, empathetically, and effectively on issues. Curious about LLM use cases and AI reliability. 🎁 Benefits Medical, dental, and vision insurance Daily lunch, snacks, and beverages Flexible time off Wifi & cellphone stipend
Read the full posting on empllo →
FAQ
Is the Developer Support Engineer role at Aperture Cloud remote?+
This Developer Support Engineer position is listed as hybrid (San Francisco).
What is the salary for the Developer Support Engineer role at Aperture Cloud?+
The listing states 154000-201000 USD.
What seniority level is this Developer Support Engineer role?+
This is a mid level position.
How do I apply for the Developer Support Engineer role at Aperture Cloud?+
Use the "Apply on empllo" button to open the original posting on empllo, where you can submit your application directly to Aperture Cloud.