Desktop Support Engineer

Desktop Support Engineer Location: Fishkill NY (5 days onsite) Duration - 12 months There will be two rounds of interviews for this position. The first round will be conducted virtually, and candidates who are shortlisted will be invited to participate in a second-round onsite interview. The onsite interview location, as well as the work location for this role, is Fishkill, NY. Job Profile Summary- In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely. Job Description · Determines appropriate and alternative solutions from mostly defined procedures and options · Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes · Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually · Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction · Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment. Additional Job Description · Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization · Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed. · Take personal accountability to meet key performance measurements If interested, please share below details with update resume: Full Name: Phone: E-mail: Rate: Location: Visa Status: Availability: SSN (Last 4 digit): Date of Birth: LinkedIn Profile: Availability for the interview: Availability for the project: