Desktop Support Engineer 007

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities Performed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging- Perform tech refresh on devices. Perform asset inventories- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) Updates Incident records Qualifications Min. ITE/Diploma graduate with 1 year experience in desktop support Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 Possess at least one (1) of the following certifications or their equivalent:- CompTIA A+;- CompTIA Security+;- CompTIA Network+;- Microsoft MD 102 U3 Privacy Notice: Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.