Desktop Engineer | Yearly Renewable Contract

Summary The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients. Job Responsibilities Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals. Perform installations, migrations and troubleshooting on systems. Resolve issues that occur outside work hours whenever needed. Take ownership of technical issues and work with the team to resolve more advanced issues when necessary (1st level support). Participate in the service ticket system and task assignment and scheduling processes. Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support. Provide in-house helpdesk support via phone/email/remote access support. Document troubleshooting and problem resolution steps. Participate in providing customer training when required. Keep customers informed on the support development and progress. Report to assigned Team Lead/Manager during support request. Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility. Essential Qualifications Experience working in an IT support role for about 1-2 years. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques. Ability to plan and prioritize workload without supervision. Ability to prioritize, manage and perform under pressure to meet SLA’s. Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (""PERSOL"") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. We may use artificial intelligence (""AI"") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected] . PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R26159701 (Noor Eliza Chai Binti Ibrahim Essini Chai)