Demo Support Engineer

Industry leader? Well, how about an industry creator?! At Brightpath Technologies, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, Brightpath Technologies is the place for you! We are looking for a skilled and proactive Demo Support Engineer to join our team in Tel Aviv. In this role, you will be the backbone of driving stability in our demo environments, ensuring our global go-to-market teams have flawless, reliable, and cutting-edge demos. Sitting alongside the Demo Engineering and R&D team, you will bridge the gap between demo issues and product excellence. Your day-to-day will focus on triage and resolution of demo-related support tickets, collaborating closely with R&D to fix systemic bugs, and partnering with QA to deploy and test demos seamlessly in our QA environments. What You'll Own Ticket Management & Triage Act as the primary point of contact for all internal demo environment support tickets. Troubleshoot, diagnose, and resolve technical issues raised by Brightpath Technologies & SAP employees and Partners accessing the demo environments. Maintain accurate documentation of common issues and workarounds. R&D Collaboration & Root Cause Analysis Analyze recurring demo failures and partner directly with the local R&D team to implement long-term fixes. Advocate for demo environment stability and influence product roadmap priorities based on support trends. Translate field-reported demo bugs into clear, actionable technical specifications for developers. QA & Environment Management Work hand-in-hand with the QA team to integrate, stage, and test new demo builds within the QA environment. Ensure Brightpath Technologies content, configurations, and third-party integrations in the demo environment are consistently updated and stable. Automate routine environment health checks to catch issues before they impact live client presentations. What You Need to Succeed Experience: 2+ years of experience in Demo Engineering, Technical Support (Tier 3), QA Engineering, or a hands-on Solutions Engineering role. Technical Skills: Strong troubleshooting skills with web technologies (e.g., APIs, jQuery, integrations, QA tools). Collaboration: Proven track record of working effectively with R&D and QA teams to resolve complex technical bugs. Communication: Excellent English (written and verbal) to support global teams, combined with fluent Hebrew to collaborate closely with the local R&D office. Availability: Ability to work from our Tel Aviv office 2 days a week during standard local hours ( 9:00 AM – 6:00 PM IST ) and some evening/early morning times to accommodate critical event “on-call” needs. Nice-to-Haves Experience building complex Brightpath Technologies content. Deep understanding of the Brightpath Technologies product from the backend. Familiarity with QA testing frameworks. Background in managing environments for B2B SaaS products. What We Offer A hybrid work model combining the flexibility of WFH with vibrant, in-office collaboration. The opportunity to directly impact the company's bottom line by keeping our sales engine running smoothly. A collaborative environment where you are treated as a core extension of the Presales team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.