Customer Support Lead

Aperture Cloud is hiring Customer Support Lead job (Remote only) | Cutshort

Customer Support Lead
Customer Support Lead

5
\- 10 yrs
₹30L - ₹50L / yr (ESOP available)
Remote only
Skills
Customer Support
Data management
Technical support
– Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
– Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
– Tracking metrics and measurements of user engagement and behavior.
– Crafting well-written user-facing communications and documentation.
– Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
– For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
– In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort

Founded
:
2018
Type
:
Product
Size
:
20-100
Stage
:
Profitable
About
At Aperture Cloud, we solve the Talent and HR needs of high-growth startups and fast-scaling enterprises in India and SE Asia. Aperture Cloud channels its broad range of expertise, having engaged and studied the operational structures and nuances of HR requirements across a diverse portfolio of organizational setups, to ensure that your business is able to achieve and take advantage of this modularity to its fullest potential.
Read more
Connect with the team
Company social profiles

Similar jobs

Posted by
Manind Gupta
Jaipur, Bengaluru (Bangalore)
1
\- 3 yrs
₹6L - ₹12L / yr
Test Automation (QA)
Selenium
Responsibilities of the role include:
1\. Create, maintain, and execute test plans and test cases against hardware and software.
2\. Design, build, and maintain robust automated test frameworks and test scripts using Java,
C# and Selenium/WebDriver.
3\. Develop and execute automated test cases for web, API.
4\. Ability to understand source code for code-review.
5\. Ability to debug application/script issues by reviewing logs/errors.
6\. Estimate test efforts, analyze and communicate test results.
7\. Understand and effective role playing in release and sprint planning.
8\. Defect tracking, participate in day-to-day QA activities.
9\. Enhance and extend the automation library and framework.
10\. Understand clients’ business requirements and objectives and design test plan.
11\. Write specialized testing tools for use in testing our software platform.
12\. Expert Exploratory tester.
13\. Constructive thinker and highly collaborative with customer and within team.
14\. Understand Agile test approach against (Cost of change and time factors).
Skills Required:
1\. Self-organization
2\. Good knowledge of OOPS
3\. Strong knowledge of Selenium, NUnit, MSTest, or xUnit frameworks.
4\. Experience with REST API testing and tools like Postman or RestSharp.
5\. Proficiency in designing test frameworks from scratch and maintaining existing frameworks.
6\. Familiarity with CI/CD tools like Jenkins, Azure DevOps, or GitHub Actions.
7\. 1-3 years of experience in Qualification profile.
8\. Mobile automation testing experience plus.
9\. Min 1 year experience in automation testing (Selenium).
10\. Debug application/script issues.
11\. Curiosity, drive, passion, willing to learn and develop, energy, good team member, good
communication
Qualifications:
Read more

Product company
Agency job
Remote, Bengaluru (Bangalore)
3
\- 7 yrs
₹4L - ₹8L / yr
Artificial Intelligence (AI)
Machine Learning (ML)
Retrieval Augmented Generation (RAG)
Docker
Kubernetes
+1 more
Experience: 3+ years
Responsibilities:
– Build, train and fine tune ML models
– Develop features to improve model accuracy and outcomes.
– Deploy models into production using Docker, kubernetes and cloud services.
– Proficiency in Python, MLops, expertise in data processing and large scale data set.
– Hands on experience in Cloud AI/ML services.
– Exposure in RAG Architecture
Read more

Posted by
Satyen Jain
Pune, Ahmedabad
5
\- 10 yrs
₹5L - ₹12L / yr
Sales
Account Management
upsell
Revenue management
Customer Retention
+3 more
Candidate should have experience in IT or Cyber Security Solutions Sales in India.
Key Responsibilities:
– Client Engagement & Retention:
– Regularly travel to meet with key accounts, build trust, and strengthen relationships.
– Serve as the primary point of contact for strategic clients.
– Resolve client issues promptly and effectively to maintain satisfaction and loyalty.
– Revenue Growth:
– Meet or exceed sales targets through strategic account management and upselling.
– Develop and execute plans to grow existing accounts and penetrate new verticals.
– Analyze account performance and identify new revenue streams.
– Business Development:
– Identify new sales opportunities through cold visits, networking, and referrals.
– Conduct market research to understand customer needs and industry trends.
– Collaborate with marketing and product teams to align strategies and drive campaigns.
– Reporting & Forecasting:
– Maintain accurate CRM records and provide weekly/monthly sales reports.
– Forecast sales pipeline and contribute to revenue planning.
– Team Collaboration:
– Work cross-functionally with operations, customer success, and product teams.
– Provide feedback to internal teams for continuous improvement of offerings.
Read more

Posted by
Tech Head
Remote only
1
\- 5 yrs
₹6L - ₹10L / yr
Java
NodeJS (Node.js)
React.js
React Native
NextJs (Next.js)
+6 more
Job Title: Full Stack Developer
Company: Just Gold LLC
Location: Remote
Experience: 1-5 years
Job Description:
We're seeking a highly skilled Full Stack Developer to join our team at Just Gold LLC. As a Full Stack Developer, you'll be responsible for designing, developing, and maintaining our web and mobile applications using a range of technologies, including Node.js, MongoDB, React Native, React.js, Next.js, Java, AWS, Tailwind CSS, HTML/CSS, and JavaScript.
Responsibilities:
\- Develop high-quality, scalable, and maintainable code for our web and mobile applications
\- Collaborate with cross-functional teams to identify and prioritize project requirements
\- Design and implement new features, components, and functionality
\- Troubleshoot and resolve technical issues
\- Participate in code reviews and contribute to the improvement of the codebase
\- Stay up-to-date with industry trends and emerging technologies
Required Technologies:
\- Node.js
\- MongoDB
\- React Native
\- React.js
\- Next.js
\- Java
\- AWS
\- Tailwind CSS
\- HTML/CSS
\- JavaScript
Requirements:
\- 1-5 years of experience in full-stack development
\- Strong proficiency in JavaScript and its ecosystem
\- Experience with Node.js, MongoDB, and React.js
\- Familiarity with React Native and Next.js
\- Knowledge of Java and AWS
\- Understanding of front-end development principles and best practices
\- Experience with version control systems (e.g., Git)
\- Excellent problem-solving skills and attention to detail
\- Strong communication and collaboration skills
Nice to Have:
\- Experience with agile development methodologies
\- Familiarity with containerization (e.g., Docker)
\- Knowledge of cloud-based services (e.g., AWS Lambda)
\- Understanding of security best practices and compliance
What We Offer:
\- Competitive salary and benefits package
\- Opportunity to work on exciting projects with a talented team
\- Flexible remote work arrangement
\- Professional development opportunities
\- Collaborative and dynamic work environment
Read more

Posted by
Balasubramanian Krishnan
Bengaluru (Bangalore)
0
\- 3 yrs
₹1.2L - ₹4.2L / yr
Bachelor of Computer Science
IT Solutioning
Client Management
Client Servicing
Account Management
+7 more
**Role –Customer Success Executive (Post Sales