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Customer Support Escalation Specialist
Brightpath Technologies · Bengaluru (Bangalore) · Indexed today
About the role
Key Responsibilities: Handle escalated voice calls transferred by L1 agents or supervisors. Provide expert-level support for complex issues and ensure timely resolution. Maintain ownership of tickets through resolution, keeping customers informed throughout the process. Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues. Identify patterns in escalations and suggest process/product improvements. Document solutions, create knowledge base articles, and provi
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FAQ
Is the Customer Support Escalation Specialist role at Brightpath Technologies remote?+
This Customer Support Escalation Specialist position is listed as onsite (Bengaluru (Bangalore)).
What is the salary for the Customer Support Escalation Specialist role at Brightpath Technologies?+
The listing states 291000-437000 INR.
What seniority level is this Customer Support Escalation Specialist role?+
This is a unknown level position.
How do I apply for the Customer Support Escalation Specialist role at Brightpath Technologies?+
Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Brightpath Technologies.