Customer Support Engineer

📋 Description Use knowledge-based support platforms to troubleshoot and resolve a wide range of client issues Multitask and prioritise a daily flow of tasks together with longer-term projects, liaise with Use AI to optimise troubleshooting and assist with tasks Implement resolution plans for technical problems Modify Freemarker document templates Assist with testing of new features and validation of software fixes 🎯 Requirements Minimum 2 years experience as a support engineer or similar role Proven experience in troubleshooting and problem solving Honed analytical skills Fluent and professional oral and written English Excellent customer-facing skills BSc in Computer Science or related field 🎁 Benefits Competitive compensation, plus all full-time employees participate in our ownership program Flexible work culture Generous time off, including local holidays and annual 'Dim the Lights' period Comprehensive wellness programs and mental health support Learning and development resources, including professional development tools and tuition The technology and tools you need to do your best work