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Customer Support Engineer
Halcyon Labs · Hyderabad · Indexed today
About the role
The role reports to the Head of Customer Support, and the position holder is part of the Product Team. Main objectives of the role · Focus on customer satisfaction with the product and provide the first-line support. Specialisation · Customer Support · SaaS · FMCG/CPG Key processes in the role · Build extensive knowledge of our SAAS product platform and support our customers in using it. · Supporting end customers with complex questions. · Providing extended and elaborated answers on business “h
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Responsibilities
- ▸Provide first-line support
- ▸Support customers using SaaS platform
- ▸Answer complex customer questions
Must-have skills
- ▸customer support
- ▸saas
Nice-to-have skills
- ▸fmcg/cpg
FAQ
Is the Customer Support Engineer role at Halcyon Labs remote?+
This Customer Support Engineer position is listed as onsite (Hyderabad).
What is the salary for the Customer Support Engineer role at Halcyon Labs?+
The listing states 1100000-2750000 INR.
What seniority level is this Customer Support Engineer role?+
This is a unknown level position.
What skills does the Customer Support Engineer role require?+
Key requirements include customer support, saas.
How do I apply for the Customer Support Engineer role at Halcyon Labs?+
Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Halcyon Labs.