Customer Success Engineer

📋 Description Investigate user-reported technical issues end-to-end by reproducing bugs, identifying root causes Debug across modern AI and SaaS environments using telemetry, application logs, network inspection Triage issues with sound technical judgment, escalating genuine engineering defects while resolving Work closely with Engineering to communicate reproducible issues, provide useful technical context Identify recurring problems and systemic patterns, surfacing product risks and opportunities to Create clear documentation, troubleshooting resources, and runbooks that improve resolution speed 🎯 Requirements Experience debugging modern web applications, with background in software engineering, technical Degree in Computer Science, Software Engineering, or related technical field from a strong academic Experience building modern web applications using technologies such as React, Node, Flask, Next.js Comfortable working with AI systems and practical familiarity with LLMs, AI agents, generative Experience exploring behavior of AI tools, such as prompt chains, agents, model behavior Understanding of common AI failure modes, including unexpected model outputs, hallucinations, edge 🎁 Benefits 100% remote position, allowing you to work from anywhere in India. Opportunity to work at the intersection of customer success, modern SaaS applications, and rapidly Direct collaboration with Engineering and Product teams, providing exposure to technical Hands-on experience debugging AI-powered systems, modern web applications, production environments Opportunity to develop expertise in LLMs, AI agents, model behavior, APIs, and emerging AI High ownership and exposure to complex technical problems where your investigations can directly