Customer Success Associate - International Process

Growing Stars Consulting Private Limited is hiring Customer Success Associate - International Process job in Delhi, Gurugram, Noida, Ghaziabad, Faridabad | Cutshort

Customer Success Associate - International Process
Customer Success Associate - International Process

0
\- 5 yrs
₹3L - ₹5L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention
Business Process Outsourcing (BPO)
English Proficiency
Subject-matter expert
Problem solving
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
– Excellent English communication skills (C1 level – mandatory)
– Education: Graduates and Undergraduates both are eligible
– Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
– Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
– 5 Days Working with 2 rotational week-offs
– Rotational Shifts (24/7 environment)
– Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
– Handle inbound and outbound calls, chats, or emails from international customers.
– Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
– Analyze customer issues and ensure first-contact resolution wherever possible.
– Escalate unresolved or complex issues to higher support tiers when necessary.
– Maintain detailed and accurate documentation of all customer interactions.
– Ensure adherence to process guidelines, SLAs, and quality parameters.
– Collaborate with internal teams to improve overall customer experience.
– Stay updated on product knowledge, policies, and procedures.
– Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
– Competitive salary with performance-based growth opportunities
– Exposure to global customer experience standards
– Supportive work culture with professional development programs
Read more
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Companies hiring on Cutshort

Founded
:
2023
Type
:
Products & Services
Size
:
20-100
Stage
:
Bootstrapped
About
N/A
Company social profiles
N/A
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