Customer Success Associate

About SeeMeSOL in Singapore SeeMeSOL is a Singapore-based ICT company that designs, builds and deploys a suite of proprietary SaaS solutions, hosted on AWS, for government agencies, industry associations, higher education institutions, and graduate talent employment programmes. Our go-to-market model relies on strong client relationships, digital engagement, and account-led growth rather than high-volume transactional sales. As we grow our Singapore team, we are looking for someone who wants to build a career in client-facing sales and marketing within the ICT sector, developing genuine skills in digital platform sales, CRM, client engagement, and data-driven account management. Life as an SME SeeMeSOL operates as an SME, which shapes how we work day to day. We're a lean, close-knit team, so you'll see the direct impact of your work, wear a few different hats, and work closely with leadership rather than navigating layers of hierarchy. Decisions get made quickly, ownership is real and comes early, and everyone pitches in where needed. The Role As a Customer Success Associate, you will manage and grow a portfolio of government, association and higher-education client accounts, combining relationship management with hands-on use of digital tools and platforms. This is a client-facing role at the intersection of sales, marketing and service delivery: you will be trained to manage client pipelines, deliver product demonstrations, track engagement and adoption metrics, identify upsell and renewal opportunities, and coordinate digital campaigns and events to drive platform usage and client retention. Key Responsibilities • Manage day-to-day client relationships for a portfolio of accounts across government, education and industry sectors, serving as the primary point of contact. • Track and manage the client pipeline and renewal cycle using CRM tools (Zoho CRM), maintaining accurate records of account activity, engagement status, and commercial opportunities. • Deliver live product demonstrations, platform walkthroughs, and onboarding sessions to prospective and existing clients, presenting the company's value proposition with confidence. • Identify opportunities for account growth, upselling, and renewal in partnership with the commercial team, using platform data to build the case. • Track and analyse client engagement, platform adoption metrics, and campaign performance, generating insights and recommendations for management. • Coordinate and support digital and hybrid client engagement activities including virtual career fairs, webinars, and employer events run through the platform. • Manage in-platform advertising and promotional campaigns, including banner placements and targeted employer content, using the platform's built-in CRM and campaign tools to drive engagement and conversion. • Translate client needs and feedback into actionable requirements for the product and delivery teams, ensuring solutions remain aligned to client expectations. • Maintain strong relationships with new and existing clients through digital touchpoints, coordinating follow-ups, renewals, and engagement milestones. • Prepare regular performance reports on account health, engagement metrics, and pipeline status for internal review. • Support lead generation and qualification activities through digital channels and client referrals, contributing to business development efforts. Skills and Competencies to Be Developed The role is structured so that these competencies are built progressively through the programme, not assumed at entry: • Business and sales skills: lead generation, client needs analysis, pipeline management, understanding of SaaS revenue models and renewal cycles. • Client relationship management: building and maintaining client relationships through digital touchpoints, managing follow-ups, renewals, and upselling opportunities. • Digital platform proficiency: working competence across SeeMeSOL's own SaaS product suite and internal tools (Zoho CRM, Projects), extending to new modules as the platform evolves. • Data and analytical skills: tracking and interpreting client engagement, platform adoption, and campaign performance data to generate insights for business planning and forecasting. • Digital marketing and engagement: supporting virtual events, digital campaigns, and content-driven client engagement activities through the platform, including managing in-platform advertising (banners, targeted content) and understanding online promotion concepts. • AI-enabled tools &curiosity: working with SeeMeSOL's own AI-powered features (SamurAI) as part of client demonstrations, onboarding, and engagement, building familiarity with how AI-driven automation, matching, and analytics support the sales and client success process — alongside a broader curiosity for exploring how AI can be. adopted thoughtfully and ethically to improve efficiency, beyond just our own product. • Live demonstration and presentation: confidently presenting the company's platform and value proposition to client audiences, including government and institutional stakeholders. • Cross-functional collaboration: working with product, delivery, and commercial teams to translate client feedback into actionable improvements and coordinated go-to-market activity. These competencies are built through structured onboarding, supervised shadowing of experienced staff, and progressively independent handling of real client accounts and commercial activities. What We're Looking For • Prior work experience in any field; no specific sales, marketing, or ICT experience required. • Comfortable with technology and motivated to develop genuine skills in digital sales, CRM, and platform-based client engagement. • Strong communication and interpersonal skills, comfortable engaging with government, association and institutional stakeholders. • A confident self-starter comfortable presenting to groups and leading client-facing sessions. • Well organised, detail-oriented, and able to manage multiple client accounts and commercial activities at once. • A proactive, ownership-driven attitude and genuine willingness to learn on the job. • Comfortable working in a hybrid setup with occasional on-site client meetings in Singapore. What We Offer • Hybrid working arrangement. • Structured on-the-job training and mentorship, building a genuine skillset in digital sales, client management, and SaaS platform engagement. • Exposure to a meaningful client base across government, education and industry association sectors. • A growth pathway within sales and client success at SeeMeSOL.