Customer Solutions Associate

Branch International is hiring Customer Solutions Associate job in Mumbai | Cutshort

Customer Solutions Associate
Customer Solutions Associate

1
\- 3 yrs
₹5L - ₹6L / yr
Mumbai
Skills
Customer Support
Customer Success
Technical support
Branch Overview
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of ">Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Responsibilities
– Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
– Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
– Servicing & Collections - Proactively reaching out to borrowers who have missed payments
– Product - Escalating customer feedback and IT bugs to help improve our product
– Finance - Manage refunds, repayments, and other payment processes
– General - various administrative projects as needed
Qualifications
– 1-2 years of previous job experience in customer service
– Passionate about our mission and our customers
– Highly entrepreneurial, proactive, and willing to get your hands dirty
– Excellent communication skills, both oral and written
– Good grammar, spelling and punctuation
– Driven by data and highly analytical, good understanding of excel preferred
– Good typing speed (ideally above 45 wpm)
– Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Typing Speed Test- Please follow instructions below
– You are required to take an online typing speed test through the link below
– Go to "> to complete a type speed test.
– On the left, select English, 1 minute, and Aesop's Fables.
– Click the green "Start Test" button.
– Please upload a screen shot of your typing test results as part of your cover letter.
Apply here: ">
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Companies hiring on Cutshort

Founded
:
2015
Type
:
Product
Size
:
100-1000
Stage
:
Raised funding
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
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Company video

Candid answers by the company
What does the company do?
What is the location preference of jobs?
Why Branch?
What benefits and perks can employees expect when they join the team?
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
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