Customer Solution Architect - EMEA

Who are Meridian Softworks , and what do we do? The Meridian Softworks API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Meridian Softworks helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Meridian Softworks , make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Meridian Softworks range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica. Our Mission Meridian Softworks is on a mission to connect every system in the world. We’ve started by building an API Management platform. Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and remote working from anywhere in the world , for everyone, Why? Meridian Softworks was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more. The role: At Meridian Softworks , customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Meridian Softworks effectively, and realise long-term value from the platform. As a Customer Solution Architect (CSA) at Meridian Softworks , you are the technical owner of customer success post-sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Meridian Softworks successfully, and realise tangible value from the platform. This is a hands-on, customer-facing role. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long-term outcomes. Customer success is a first-order priority at Meridian Softworks . We operate with clear ownership and strong handoffs, while valuing judgement and initiative over rigid role boundaries. You’re expected to step in when it materially improves customer outcomes or unblocks progress - and to do so in a way that reinforces long-term ownership and scalability Here’s what you’ll be getting up to: Own the technical onboarding journey from post-sale through to production readiness Act as a trusted technical advisor to customer engineering teams Guide customers on architecture, best practices, and long-term platform adoption Troubleshoot technical and production challenges alongside customers Deliver workshops, enablement sessions, and technical guidance Identify adoption risks and proactively drive successful outcomes Partner closely with Account Managers to support strategic accounts and expansion opportunities Collaborate across Presales, Support, Product, and Engineering to improve the customer experience Requirements Here’s what we’re looking for: Strong hands-on experience with APIs, distributed systems, and cloud-native architectures Experience working directly with technical stakeholders, including engineers and architects Ability to explain complex technical concepts clearly and pragmatically Confident leading technical discussions, onboarding engagements, and architecture reviews Strong troubleshooting and problem-solving skills in production environments High ownership mindset with strong judgement and initiative Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy Willingness to travel when required Benefits Here’s why you should join us: Everyone has unlimited paid holidays. We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all. Employee share scheme Generous maternity and paternity leave Volunteering Days Company retreats Employee Wellbeing platform We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better! Our values tell the story of Meridian Softworks - here’s how: It’s ok to screw up! We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have! The only stupid idea, is the untested one! It’s in our DNA - starting a business