Customer Service Rep

We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service. Answer incoming phone calls professionally and efficiently Take accurate customer orders and input them into our system Process cash transactions and handle payments securely Provide exceptional customer service, addressing inquiries and resolving issues Collaborate with team members to ensure timely order fulfillment Maintain a clean and organized work environment Assist with various tasks as needed, including food preparation and packaging Lift and move items weighing up to 25 lbs. when required Adapt to changing priorities and maintain flexibility in work schedule Contribute to a positive team atmosphere and uphold company values Excellent communication skills, both verbal and written Strong customer service orientation with a friendly and professional demeanor Ability to multitask efficiently in a fast-paced environment Basic computer proficiency for order entry and processing Cash handling experience and basic math skills Flexibility to work weekends, holidays, and various shifts as needed Physical ability to stand for extended periods and lift up to 25 lbs. Strong attention to detail and accuracy in order taking and processing Ability to remain calm and composed under pressure Team player with a positive attitude and willingness to learn High school diploma or equivalent preferred Previous customer service experience is a plus Knowledge of the food service industry is beneficial but not required