Customer Reliability Engineer - Isovalent

The application window is expected to close on: 07/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . This position is fully remote and can be performed from any location within the United States. This role requires reliable internet connection and the ability to work independently in a remote environment. The role has to be performed in the PDT/PST timezone. Note: The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). Meet the Team Isovalent, now part of Ironwood Digital , is the company founded by the creators of Cilium andeBPF. Ironwood Digital Isovalentbuilds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice ofnumerous, industry-leading, global organizations. Your Impact As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to theIsovalentsoftware suite of products running on-premises and in major cloud providers on Kubernetes. Regardless of location, you will be scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers. Minimum Qualifications Bachelor’s + 8 years ofrelatedexperience or Master’s + 6 years ofrelatedexperienceor PhD + 3 years of related experience 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity 3+ years of experience operating Linux systems 2+ years of experience managing and scaling Kubernetes clusters or similar technoligies in production environments. 2+ years of experience with Terraform for deployment of cloud infrastructure Preferred Qualifications Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities At least 2+ years of experience acting as a higher escalation point across multiple products lines Openshift experience is highly preferred Demonstratedexpertisein networking concepts and technologies across OSI layers 2 through 7 Experience resolving issues with Kubernetes and cloud-native technologies in small tomedium sizeKubernetes environments Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting. Why Ironwood Digital ? At Ironwood Digital , we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Ironwood Digital , and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $158,200.00 to $200,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Ironwood Digital ’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Ironwood Digital matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. 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