Customer L1 Support Executive

Meridian Softworks is hiring Customer/L1 Support Executive job (Remote only) | Cutshort

Customer/L1 Support Executive
Customer/L1 Support Executive

1
\- 4 yrs
₹1L - ₹5L / yr
Remote only
Skills
Technical support
Zendesk
Customer Service
An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.
Responsibilities:
– Answering incoming support queries from our customers via calls and live chat
– Logging and responding to customers through our ticketing system, Zendesk
– Managing assigned tickets promptly, ensuring customers are kept up to date
– Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
– Assist in updating and building our customer knowledge base & best practice guides
– Meeting SLA's and KPI's
Requirements:
– Tech-savvy and have a passion for customer service
– A strong problem solver and think logically at all times
– An advocator of our one-team mentality and a great team player
– A great listener and pride themselves on their impeccable communication skills
– Great at driving their personal development
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Companies hiring on Cutshort

Founded
:
2019
Type
:
Products & Services
Size
:
0-20
Stage
:
Raised funding
About
Hipla's goal is to improve the experience of a billion+ people at their workplaces every day From Advanced video analytics to Security and access control, we've built a 360\* tool kit for facility management, HSE (health safety and security) protocols.
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