Customer Experience Program and Project Management Intern (Summer 2023)

Remote Executive Concierge at Lumen Dynamics
Remote
Remote-First
Freelance
Customer Support
– Communications
– English
– Guest Service
– Management
– Non-Tech
Executive Concierge
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– Position: Executive Concierge
– Job Type: Full-Time Freelancer
– Shift: 48 hours per week~ Rotation Weekends
– Industry: Corporate Housing
Executive Concierge are responsible for assisting our guests, suite owners and Sales Team.
Responsibilities include:
– Assist guests with all their questions and concerns by phone, live chat and ticket system through Aircall and Zendesk apps.
– Deliver outstanding customer service by answering guest requests professionally and promptly.
You are qualified if you are/have:
– Highly developed commitment to customer satisfaction.
– High personal standard of excellence, sense of urgency and demonstrated initiative.
– Ability to work well in a fast paced environment with limited need for direction or supervision in a fast paced environment and understands how to prioritize tasks
– Results oriented and can work in a fast paced environment with a proven track record of delivering excellent customer service
– Take full ownership of work
– Ability to learn quickly and navigate in a multi-application environment and can effectively communicate
– Knowledge of customer service/hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment
– Speak English (French is a plus!) clearly and have exceptional verbal and written communication skills
– Detail-oriented and professional attitude
– Resourceful, motivated and show initiative
– Excellent interpersonal and organizational skills, ability to multi-task
We’re looking for a personality, not a piece of paper. We want a special kind of person! Get in touch and show us what you’ve got!
About Lumen Dynamics
Company Website
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