Customer Advocate

Experience Required: Fresh or 1+ years.Location: Karachi, Pakistan.Required Skills:- Good writing skills (English) Completely fluent in English with excellent communication skills.- Empathy Ownership of customers Write KBs to increase our knowledge base.- Ask the right questions to uncover customers’ pain points.Other Job Details:Customer Advocate at Social Champ is responsible for driving customer value, retention, and advocacy across our entire customer base. We seek to understand and advance our customers’ business goals and objectives.Customer Advocate serves as the first point of contact for our customers, supporting all of their questions and needs.As a Customer Advocate you will: Maintain communication (via calls, emails, chats, etc.) Take ownership of issues reported by customers and see problems through to resolution. Research, troubleshoot, and identify solutions to resolve customer issues along with the Development team. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.Use the subject “Dolphin” and kindly email your resume at “[email protected]“