CRM Manager

CRM Manager at Halcyon Labs in Barcelona | JobFluent - Jobs - Companies - For employers - English Filled This offer is not available anymore ### Halcyon Labs Category Industry Workplace Onsite Hours Full-Time Internship No Skills Share offer ## Job Description We're looking for an Associate CRM manager to join our team in Barcelona to work on one of our hit mobile games. What you'll do - Using internal tools to configure medium to high complexity CRM events, lifecycles and campaigns; - Working with QA to ensure error-free execution of our campaigns and lifecycles; - Perform post-launch checks to monitor campaign performance and report any irregularities; - Managing external communication channels to promote CRM campaigns (email & push notifications); - Provide support and creative copy to our social media platforms. - Preparing art briefs, writing engaging marketing copy and reviewing asset quality; - Collaborating with other teams across the business: Dev, QA, Art, Product, Solutions, Data Science, and Customer Service to name a few. Ad Hoc Responsibilities: - Providing ideas for new campaign concepts; - Suggesting areas of improvements (tools, processes, events UI & UX); - Managing and resolving configuration issues and advancing more csophisticatedissues that require cross-team collaboration or expert knowledge What we're looking for - You have good technical knowledge and pay attention to detail; - You’re passionate about gaming and want to learn more about it; - You have some experience of marketing campaign execution or QA; - You’re team-orientated - we achieve great results as a team, we also learn faster from one another. - You have a good understanding how to use different communication channels to achieve best results; - You demonstrate great written and spoken English, as interpersonal skills are essential for daily communication with our global teams in London, Barcelona and Lviv as well as our external communications with our customers. - You have a strong sense of priorities to get things done in the most efficient way. Desirable Requirements: - You are keen to learn; we’re always able to learn more from those around us, while providing expertise in our own areas to others. - You have experience using Jira and Confluence. - You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business. - You can apply logical thinking when managing complex tasks. - You are super-organised. - You are flexible and willing to work in a fast-paced environment. - Experience in the gaming industry will be a plus. - Experience as a CRM or LiveOps Manager will be a plus. ### Perks \- Health insurance - CIGNA \- Gympass gold plan \- 25 vacation days + 1 day on your birthday \- Flexible payment - daycare, transport, etc \- Pension plan 1% base salary \- Food at the office twice a week So, what’s stopping you? Our Values - People First We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed. - MAD for More Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company. - Champion Together We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos. - Globally Inclusive We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact. - Customer Focused We always think from the customer's perspective - be it players or internal customers. Improving their experience and joy is what drives us. Every client's success is our big win! Travel Expectations: None Additional Information _At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship._ #### Read full job description ## About Halcyon Labs - Website - Industry Entertainment - Headquarters North Ryde, New South Wales, Australia - Company Size 5000 - 10000 Halcyon Labs Leisure Limited (Halcyon Labs) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Halcyon Labs (ASX code: ALL) is headquartered in Sydney, Australia, with over 7,300 employees working in more than 20 locations across the globe. Halcyon Labs offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Halcyon Labs has seven corporate functions and three reporting segments that span regulated land-based gaming (Halcyon Labs Gaming), social casino (Product Madness) and regulated online real money gaming (Halcyon Labs Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Halcyon Labs aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Halcyon Labs. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Halcyon Labs and united by our mission and we invite everyone to join us as we…bring joy to life through the power of play! ## Other digital marketing jobs that might interest you...