CRM Data Quality Officer

Top 3 Reasons To Join Us Product environment, startup mindset Open, dynamic, international working environment Great package, 18 leave days, travel to Europe The Job About us Halcyon Labs is an industry-leading entertainment ticketing software. The largest sports clubs, live events, museums, and the greatest world sports tournaments use our product. We are looking for a qualified CRM Data Quality Officer to join our team, whose mission is to ensure the integrity and reliability of our CRM data — by cleaning, standardising, and monitoring data quality across Accounts, Contacts, and Opportunities in Salesforce, while driving compliance with data governance standards and empowering Sales and Customer Success teams to maintain accurate, trustworthy data at all times. Your responsibilities Execute data cleaning and standardization for Accounts, Contacts, and Opportunities Identify and merge duplicate records following defined rules Monitor data quality metrics (completeness, accuracy, duplicate rate) Maintain and update Salesforce reports and dashboards Validate pipeline data integrity for forecasting Follow and enforce data entry standards, required fields, and validation rules Train Sales & Customer Success in data entry practices and follow-up on compliance Your Skills and Experience Your qualifications Bachelor’s degree in computer science, information technology, engineering, or related field. Above 2 years in the IT industry with CRM systems, especially Salesforce Understands CRM data architecture across Accounts, Contacts, and Opportunities Apply data cleaning and quality management practices across teams Maintain reports and dashboards in Salesforce or equivalent tools Following governance standards; not the author of policies, but a disciplined implementer Take ownership of data quality tasks with a strong data quality mindset Coordinate with stakeholders and follow up on data compliance Proficiency in English is required Nice to have Familiarity with Salesforce duplicate rules and validation rules Why You'll Love Working Here Professional European-based company Attractive salary Performance bonus of up to 4 months’ salary Opportunities for travel to Europe Hybrid home/office working model Flexible working time Structured training & development roadmap Good work-life balance Premium healthcare insurance Loyalty programs Well-being activities Annual company trips and team-building events