CPT

APPLICATION INSTRUCTIONS: If you’ve already completed the Halcyon Labs Recruiting Process—including the Final Interview—or have previously been contracted by a Halcyon Labs Client, please make sure to apply via the Halcyon Labs Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: Independent Contractor – CPT-11286 Lead Nurturing & Appointment Setting Virtual Assistant /Business Support VA/Junior-Senior Level (Remote). Overview Halcyon Labs is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A multi-location fitness franchise owner is seeking a dedicated Lead Nurturing & Appointment Setting Virtual Assistant to support lead follow-up, outbound calling, appointment booking, and lead reactivation across four fitness locations. The primary objective of this role is improving speed-to-lead and increasing the number of prospects who attend their first Burn Boot Camp session. The ideal candidate has previous appointment-setting or outbound calling experience, communicates confidently over the phone, and thrives in a high-volume, performance-driven environment. This is a phone-first role. The majority of each shift will be spent contacting new leads, responding to prospect inquiries, re-engaging older leads, and booking prospects into their first class. Administrative work is intentionally limited so the VA can focus on conversations and conversions. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Lead Nurturing & Speed-to-Lead Contact new inbound leads as quickly as possible during assigned shift hours Prioritize prospects who have recently responded to text or email campaigns Build rapport with prospective members and answer general questions about the introductory class experience Book qualified prospects into their first Burn Boot Camp session Maintain consistent communication throughout the lead nurturing process Outbound Calling & Lead Reactivation Conduct high-volume outbound calls to prospective members Re-engage cold and previously inactive leads Follow established call cadences and outreach workflows Handle common objections professionally and confidently Encourage prospects to schedule an introductory class Appointment Management Schedule appointments directly within MindBody Confirm upcoming appointments Follow up with no-shows to reschedule Conduct win-back outreach to prospects who attended a trial but did not become members CRM & Activity Tracking Record call outcomes and follow-up activities Maintain organized lead tracking spreadsheets Document objections, appointment status, and next steps Provide accurate daily activity summaries as required Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Appointment setting, outbound sales, lead nurturing, or customer service experience required High-volume outbound calling experience preferred Strong verbal English communication skills required CRM experience preferred Ability to handle objections professionally Comfortable working in a phone-intensive role Strong organizational and documentation skills IDEAL CANDIDATE PROFILE Confident and personable on outbound phone calls Previous appointment setting, inside sales, or customer support experience Strong customer service mindset Excellent verbal English communication skills Comfortable working toward measurable performance goals Organized with strong follow-through Able to maintain energy during high-volume calling sessions Dependable and responsive during scheduled shifts APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED MindBody (training will be provided) LoopSpark Google Sheets Microsoft Outlook Microsoft 365 Google Voice or VOIP Platform Work Schedule Contracted Hours per Week: 30 Hours Scheduled Working Days: Monday-Thursday and Saturday Daily Working Time: Monday - Thursday: 2:00 PM - 8:00 PM EST; Saturday: 8:00 AM - 2:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of Halcyon Labs or any client All compensation is processed through Halcyon Labs according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level Contracted Hours per Week: 30 hours/week (Hours may increase based on performance) Daily Working Time: Monday - Thursday: 2:00 PM - 8:00 PM EST; Saturday: 8:00 AM - 2:00 PM EST Scheduled Working Days: Monday-Thursday and Saturday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!