Corporate IT Engineer - IT Support

Top 3 Reasons To Join Us Hybrid working; Flexible time; Macbook Pro L&D programs; 17 days off 13.7 million B2C users; 140,000+ business customer The Job 1. Kitting & Device Management via Jamf: Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf Pro/Jamf School). Ensure newly issued devices automatically install all required software, security configurations, and company policies right out of the box (Zero-touch deployment). Handle application packaging and push remote software updates to Mac systems via Jamf. 2. IT Support & Ticketing Workflow: Receive, track, and resolve in-depth technical issues related to macOS and Windows (hardware, profile errors, access permissions, software conflicts) for both local and international users via Jira Service Management (JSM). Utilize Jira platforms to collaborate on tasks, escalate complex technical bugs, and maintain service-level agreements (SLAs). Assist users in integrating Mac computers with the internal network, office printers, file servers, and global collaboration tools. 3. Administration, Security & System Communication: Monitor security compliance on Mac devices (FileVault, Firewall, Antivirus) through configuration profiles on Jamf. Work and communicate directly with Global IT teams, Regional IT teams, or foreign vendors to resolve major system issues. Assist with basic administration of infrastructure systems, including local networks, Linux servers, and VMware virtualization environments. 4. Asset Management: Manage the lifecycle of Apple devices within the company from purchasing, activation on Apple Business Manager (ABM), and synchronization to Jamf, through to decommissioning. Track, update, and audit all corporate hardware and software assets using Jira ITAM (Assets) to maintain an accurate inventory database. Note: All positions in MFV expects a strong security mindset, with a clear understanding of data privacy, credential protection, device security, and the responsible use of corporate systems, tools, and accounts. Your Skills and Experience Language (Mandatory): Working proficiency in English (listening, speaking, reading, writing). Ability to explain technical issues to foreign users in an easy-to-understand manner. Experience & Expertise: Having minimum 4 years hands-on experience at a similar role (CorpIT Engineer, IT Support, IT HelpDesk) in a corporate environment Having strong experience in MacOS, Windows or Linux ecosystem Having experience in one of below User Management tools: EntraID, AzureAD, Windows Microsoft AD, Okta, etc Experience in computer kitting, configuring using one of below Devices management tools: Jamf, Office365, Intune, etc Experience working with ticketing systems such as Jira Service Management (JSM), Jira workflows, Trello or similar tools Nice to have requirements: Understanding of Jamf Pro/Jamf Now operations and the connection process with Apple Business Manager (ABM). Hands-on experience using Jira ITAM (Assets / Insight) for tracking equipment and managing IT asset inventories. Knowledge of application packaging (.pkg, .dmg) and basic scripting (Bash/Shell) on macOS is a strong plus. Personal Attributes: Proactive and positive working attitude Highly motivated and eager to learn Strong customer-centric mindset (or User-focused approach) Why You'll Love Working Here Caring Mental & Physical Recreation: Hybrid working Full salary in probation & 13th month salary Social insurance on full salary from probation Premium Health insurance from probation Flexible start 8AM-9AM from Mon-Fri 16 days off annually + 1 Birthday Leave Paternity leave extra 5 days Annual company trip; Quarterly team building activities Club activities Annual health check Caring Career & Development: Clear Career path Foreign language & International technology-related certifications sponsoring Well-equipped facility: Macbook pro, additional monitor,.. Soft skill workshops Tech seminars Monthly and biannually Recognition Awards Performance review twice/year