coretek senior m365 engineer

Senior Microsoft 365 Engineer at coretek-services
Senior Engineer- M365/Intune
Location: Kondapur, Telangana, India
Workplace: hybrid
Employment Type: full
Description
As a Level 3 Senior Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.
Job Duties and Responsibilities:
·       Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
·       Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
·       Perform system administration tasks such as system configuration, patch management, and software upgrades.
·       Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
·       Assist L4 Consulting on project work as needed
·       Conduct root cause analysis and implement corrective actions to prevent recurring problems.
·       Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
·       Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
·       Participate in project planning and implementation of IT infrastructure upgrades and migrations.
·       Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
·       Implement Conditional Access and MFA in the Azure tenant
·       Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
·       Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
·       Expertise with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
·       Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
·       Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.
Requirements
·       Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
·       Certifications (at least 2 of the 4 required):
o   MS-102 – Microsoft 365 Administrator Expert
o   MD-102 – Endpoint Administrator
o   SC-300 – Identity & Access Administrator
o   AZ-104 – Azure Administrator
·       Minimum of 4+ years in a medium to large, multi-customer Managed Services environment as a senior level managed services engineer.
·       Strong hands on experience with the technologies referenced in the above sections.
·       Understanding of the ITIL framework
·       Familiarity with Service Now or other ITSM platforms
·       Experience working within an office environment including knowledge of office processes, procedures, and technology
·       Excellent verbal and written communication skills with the ability to interact with internal and external customers.
·       Strong analytical skills and attention to detail.
·       Must be a self-starter with excellent time management skills
·       Prior experience in a technical role in IT Consulting and/or Managed Services environment.
·       Familiarity with compliance models such as CMMC, PCI, HIPAA, etc.  a plus