Collaboration Support Engineer

📋 Description Provide Tier II–IV operational support for Microsoft 365, Teams, SharePoint Online, OneDrive, Zoom Support AI-powered workplace technologies including Microsoft Copilot, Zoom AI Companion, Box AI Assist with AI governance, security, compliance, licensing, and usage monitoring. Support integrations, upgrades, deployments, provisioning, retention, and compliance requirements. Deliver user training, office hours, knowledge articles, SOPs, playbooks, and troubleshooting Analyze platform health, adoption, and recommend improvements to collaboration services. 🎯 Requirements 5+ years of experience supporting enterprise collaboration, productivity, or Digital Workplace Hands-on experience with Microsoft 365, Teams, SharePoint Online, Zoom, Slack, Box, Smartsheet Experience supporting AI-powered workplace technologies such as Microsoft Copilot, Zoom AI Experience with ServiceNow Incident, Change, and Problem Management processes. Knowledge of SSO, SAML, OAuth, and SCIM provisioning. Strong troubleshooting, analytical, problem-solving, written, and verbal communication skills. 🎁 Benefits Equal opportunity employer Opportunity to work on transformative healthcare technology Contribution to meaningful work in robotic-assisted surgery Professional growth and development Collaborative and innovative work environment