Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal

Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal --- ABOUT THE OPPORTUNITY A senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat. You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running. If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on-call, fast-response culture, this is a contract with substance and scope. --- PROJECT & CONTEXT You'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack. The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale. The role includes on-call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi-layer cloud, network, and access issues with minimal escalation. Contract runs until 31 August 2027, starting ASAP. --- WHAT WE'RE LOOKING FOR Experience Senior-level background in cloud support, cloud operations, or platform engineering Fluent English — written and spoken, for incident communication and cross-team collaboration Cloud Platforms AWS — mandatory, hands-on production experience (2+ years) Strong command of IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup Experience with AWS multi-account architecture and governance Working knowledge of GCP, Azure, or OpenStack (at least one additional platform) Solid understanding of cloud computing fundamentals: IaaS, PaaS, SaaS Experience configuring and optimising cloud resources: VPC, IAM, Auto Scaling Container Orchestration & Infrastructure Kubernetes — 2+ years of hands-on experience in production environments Docker and VM-based workload management Terraform for infrastructure provisioning and change management Helm charts for Kubernetes application deployment CI/CD & Tooling CI/CD pipeline experience — Git-based workflows and automation tooling (2+ years) Familiarity with Rundeck for operational job scheduling and automation Grafana for monitoring and observability JIRA for incident and change tracking Application Stack & Scripting Experience supporting Java application stacks: Tomcat, JBoss, MySQL (2+ years) Linux system administration and troubleshooting (3+ years) Scripting proficiency in Bash, Python, and/or Zsh Security & Compliance Hands-on implementation of security configurations, access controls, and IAM best practices Working knowledge of cloud security standards and governance frameworks On-Call Operations On-call pager duty experience (1+ year) — comfortable owning incidents outside business hours --- NICE TO HAVE Familiarity with FinOps Foundation concepts and cloud cost optimisation frameworks Experience with Windows system administration alongside Linux PowerShell scripting in a hybrid or Windows-adjacent cloud environment Exposure to OpenStack private cloud operations Background in enterprise SaaS or PaaS platform support at scale Originally posted on Himalayas