Cloud Native Technical Services Engineer

📋 Description Analyze & Support: Troubleshoot and support large-scale customer deployments in public/private Technical Expertise: Provide hands-on guidance during all deployment phases, POCs, pre-sales calls Cross-Functional Collaboration: Partner with engineering teams to analyze logs, reproduce complex End-to-End Ownership: Track customer support cases end-to-end, triage multi-layer software stack Knowledge Sharing: Author and maintain KB articles, FAQs, and technical documentation for internal 🎯 Requirements Experience: 2 - 4+ years in customer-facing technical support or Site Reliability Engineering (SRE). Containers & Orchestration: Solid working knowledge of Kubernetes, OpenShift, Tanzu, or VMware Cloud Platforms: Hands-on experience with AWS, Azure, GCP, or related cloud technologies. DevOps Tools: Exposure to tools like Terraform, Ansible, Chef, or Puppet is a strong plus. Soft Skills: Fluent in English with excellent communication; a proactive problem-solver with a Operational Flexibility: Willingness to work in a collaborative team environment, participate in 🎁 Benefits Innovation: We celebrate those who think critically, like a challenge, and aspire to be Growth: We give you the space and support to grow along with us and to contribute to something Team: We build each other up and set aside ego for the greater good. Flexible time off, wellness resources, and company-sponsored team events.