CLM Application Support Engineer

We’re Hiring: Application Support Engineer (Contract Lifecycle Management Systems) Work Where People Matter • At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here • Growth you can see – promotions and career paths await • Learning that sticks – trainings to sharpen your skills • A workplace that cares – inclusive, supportive, and people-first • Health coverage you can count on • Rewards when you refer friends to join the team Your Day-to-Day The Application Engineer will be part of the Contracts Sales and Support delivery team to provide support and develop enhancements for Contracts Life Cycle Management system (Sirion Labs), through configuration, automation, and integration, applying in-depth business domain knowledge. The position will participate in moving solution development from test to production under software engineering principles and IT standards, working with a global team, catering to a diverse customer base from different continents. • Performing troubleshooting, analysis, coordination, and resolution of various types of production issues • Working closely with Business Partners to gather business requirements, and mapping them to Siron Labs solutions • Configuring the Sirion Labs application to meet business needs or resolve issues • Develop technical expertise to be able to perform code analysis and low code development, provide support on security, continuous integration, and automation • Working with developers to design, code and implement custom or complex solutions • Deploying these solutions to the production environment What We’re Looking For • Bachelor's Degree in Computer Science, Management Information Systems or Business, Finance and Accounting • Solid years of application operations support and/or project implementation experience in Sirion Labs or any CLM tools • Experience in code development and other programming language a plus; Java preferred • Good foundation in ITSM, and Agile processes & tools; ITIL certified a plus • Solid analytical and problem-solving skills • Strong communication skills, both oral and written • Excellent customer focus and superior results-orientation • Experience in global team collaboration, in a multi-cultural environment Amenable for 1 year contract, subject for extension Work Setup • Work Location: Makati City, Hybrid Setup • Shift: Mid shift About Tech Mahindra Philippines Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services. In the Philippines, our teams in Manila and Cebu drive world-class customer experiences and advanced technology solutions for global brands. We foster a culture of collaboration, diversity, and growth — empowering every associate to thrive.