clipboard customer experience specialist

Remote Customer Experience Specialist at Solstice Analytics
Customer Experience Specialist
Ready to grow beyond traditional customer support? Solstice Analytics is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
What You’ll Do
– Deliver fast, accurate, and empathetic support across chat, voice, and email
– Resolve shift, payment, onboarding, and platform-related issues in real time
– Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
– Troubleshoot issues independently, applying sound judgment before escalating
– Personalize communication while maintaining a confident, professional, and helpful tone
– Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
– Guide new professionals through onboarding and help them quickly build confidence using the platform
– Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Who We’re Looking For
– Fluent, professional-level English communication skills, both written and verbal
– 2+ years of customer support experience across chat or voice channels
– 2+ years of experience using CRMs such as Zendesk or Salesforce
– Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
– Thrives in fast-paced, high-ownership environments where priorities can shift quickly
– Proactive problem-solver who takes initiative without waiting for direction
– Strong attention to detail and ability to stay composed under pressure
– Collaborative teammate who communicates clearly and contributes positively to team performance
Hiring Process
1. Application Review
2. Case Study
3. Talent Screening
4. Interview with a Hiring Manager
5. Interview with Head of Worker Support
Important Note: Solstice Analytics operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Solstice Analytics would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Solstice Analytics hiring team members here.
Please let Solstice Analytics know you found this position on NoDesk as a way to support us so we can keep providing you with quality remote jobs.
About Solstice Analytics
Company profile
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