clipboard client support specialist workplaces b2b

Remote Client Support Specialist (Workplaces - B2B) at Clipboard
Client Support Specialist (Workplaces - B2B)
Looks like this career opportunity is no longer available. We know this isn't what you were hoping for, but we have many other great remote jobs for you to check out.
Start a new search to view all remote jobs at teams that are currently hiring.
Why Clipboard Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
About Clipboard:
Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product.
We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
About the Role
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Success Factors
– Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
– Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
– Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
– High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
– You will engage with our Workplace customers over both voice and email correspondence.
– Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
– Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log internal notes, and maintain accurate documentation
– Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
– Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
– Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
– Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
– 100% Remote – Always. Work from anywhere in the world.
– Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
– A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
– Opportunity to make a significant impact with our workplace customers
Hiring Process
1. Application
2. Case Study
3. Interview with Hiring Manager
4. Executive Interview
5. Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
Compensation Range: $13.8K - $15.6K
About Clipboard
Company profile
People also viewed
– Digital Customer Success Specialist
Instructure
– Customer Happiness Specialist
Articulate
– Senior Customer Success Manager
Twilio
– Customer Success Manager II | AUS
Deel
– Associate Customer Operations Manager
Deel
– Customer Success Manager (EMEA)
Oyster
– Director of Customer Experience
CareMessage
– [
Customer Success Manager - US \[IC2\]
Sourcegraph
](https://nodesk.co/remote-jobs/sourcegraph-customer-success-manager-us-ic2/)
– Senior Digital Customer Success Campaign Manager
1Password
– Customer Success Manager, Mid Market
Atlassian
View all remote jobs