Business Tech Analyst I (E-commerce) - Vaga Afirmativa para Mulheres

📋 Description Provide initial support and troubleshooting for e-commerce incidents and service requests Perform routine monitoring of APIs and communicate effectively with relevant stakeholders while Investigate incidents using logs, reports, and available technical tools to identify issues and Escalate incidents to the appropriate N3 squad when specialized intervention is required, while Track incidents and requests to support SLA performance, ensuring that information, actions Support the collection, consolidation, and presentation of metrics and reports related to incidents 🎯 Requirements Demonstrate an analytical profile with the ability to investigate errors, interpret logs, identify Have a foundational understanding of ITIL and Agile methodologies, along with experience supporting Bring experience working with e-commerce platforms and their operational or technical support Have experience providing customer service or support to internal or external users, with strong Be dynamic, organized, and self-managed, with the ability to support different areas of an Demonstrate a strong willingness to learn, adapt to new technologies, and develop new technical and 🎁 Benefits Flexible medical and dental plans designed to support employees and their families. Medication assistance and health allowance for eligible family members. Free psychotherapy sessions and 24-hour telemedicine access. Ongoing programs focused on prevention, mental health, and vaccination. Meal allowance or access to a local restaurant, plus food allowance and an additional Christmas Discounts of up to 40% across the beauty ecosystem.