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Business Developer

Keystone AI · Goa · Indexed today

onsiteFull-time678000-791000 INR🇮🇳 India
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About the role

Keystone AI is hiring Business Developer job in Goa | Cutshort

Business Developer
Business Developer

4
\- 7 yrs
₹6L - ₹7L / yr
Goa
Skills
Business Development
Client Servicing
Sales
Presales
Salesforce
1\. Working on building new clientele and converting them. 2. Sales & Marketing 3. Business outreach
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Companies hiring on Cutshort

Founded
Type
:
Products & Services
Size
:
20-100
Stage
:
Bootstrapped
About
we are a company that works primarily in the development of Android and iOS applications, along with Content Management Systems (CMS). We have a team of skilled professionals working from Goa, India. Backed by strong development process and deliverable model, we strive to produce unique strategy to meet the needs of your business Our company's mission is to reliably leverage mission-critical solutions to disseminate corporate deliverables. Have a Business Idea? Let us take care of the Technology. From Problem to Solution to Support, We're there! Finesse. Discipline. Creativity. We've got it all. Customer Delight in its most professional form, from India.
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ITIL
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We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!
Director, IT Support ( Call Center Operations)
The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.
The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.
Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.
This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions.
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– Leadership & Strategy:
– Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
– Serve as the senior subject matter expert contact for all things IT support.
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– Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
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– Client Engagement & Relationship Management:
– Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
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Qualifications and Physical Requirements with or without reasonable accommodation:
– 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
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Availability:
Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST.
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Hospitality, aviation, guest relations, front office, CRM, customer support, luxury residential operations, or client servicing backgrounds will be preferred.
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Read more

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FAQ

Is the Business Developer role at Keystone AI remote?+

This Business Developer position is listed as onsite (Goa).

What is the salary for the Business Developer role at Keystone AI?+

The listing states 678000-791000 INR.

What seniority level is this Business Developer role?+

This is a unknown level position.

How do I apply for the Business Developer role at Keystone AI?+

Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Keystone AI.