Business Analyst - Merchandising Systems

Job Purpose Supports the business in analyzing and improving merchandising, store supplier, inventory, and warehousing processes through business requirements gathering, system enhancements, UAT, and process improvement. Acts as a key liaison between business teams and IT to ensure effective system solutions. Key Responsibilities Gather and document business requirements and process improvements. Represent the Merchandising team in system projects and initiatives. Conduct UAT, prepare test scenarios, document results, and coordinate issue resolution. Analyze sales, inventory, and operational data and provide recommendations. Develop and maintain process documentation, user guides, and training materials. Coordinate with IT on system enhancements and implementation. Conduct user orientation and training for new and enhanced systems. Support projects related to merchandising, inventory, warehousing, promotions, and vendors. Qualifications Bachelor’s degree in Industrial Engineering. At least 1–2 years of experience in Business Analysis, Systems Analysis, or Process Improvement . Retail, eCommerce, FMCG, Merchandising, or Inventory experience is an advantage. Proficient in MS Excel and Microsoft Office . Strong analytical, problem-solving, and communication skills. Knowledge of inventory management principles is an advantage. Team player, self-starter, and able to work in a fast-paced environment.