Business Analyst (Full Onsite/ASAP Joiners/Banking experience)

About the role The Technical Business & Systems Analyst is a role serving as the critical bridge between the business requirements of the Fraud and Compliance Unit and the technical execution of IT systems. This role is responsible for driving the successful delivery of new projects while simultaneously ensuring the stability, compliance, and performance of existing operational systems. Key responsibilities Proactively engage with Fraud investigators, Compliance Officers, Legal, and Audit stakeholders to elicit, analyze, and document complex business needs stemming from new regulations, policy changes, or emerging fraud trends Evaluate the technical feasibility of requirements, conducting gap analysis between current system capabilities and desired future states Serve as the primary point of contact between the business users, technical development teams, and Quality Assurance (QA) Define User Acceptance Testing (UAT) strategy, assist the business in creating and executing test plans, and manage defect triage activities during system integration and UAT phases Participate in release management planning, assist in creating operational documentation, and facilitate the smooth transition of new or enhanced systems into the production environment Investigate and resolve complex production incidents, particularly those related to compliance breaches, false positive/negative fraud alerts, system downtime, and data integrity issues Perform detailed Root Cause Analysis (RCA) for recurring issues, recommending and driving necessary system enhancements or design changes to prevent recurrence Manage system configurations, parameters, and rulesets post-deployment, ensuring all operational changes follow strict change control and audit protocols Ensure all systems and documentation maintain an auditable state, providing necessary artifacts and explanations to internal and external auditors regarding system logic and compliance adherence Monitor key system metrics related to compliance reporting timeliness, fraud detection rates, and system stability, escalating deviations as necessary