Business Analyst

Role: BUSINESS ANALYST JD: Key Responsibilities Discovery and Requirements Analysis • Gather, analyse and document business needs, user needs, current-state and future- state processes, user stories, functional and non-functional requirements and acceptance criteria. • Facilitate workshops and discussions with business users, product and project teams, engineers and vendors to clarify needs and support solution design. • Analyse the impact of requested changes and support prioritisation and scope decisions. Process, Data and Traceability • Develop and maintain process flows, data mappings, business rules, requirements documentation and supporting artefacts. • Maintain end-to-end requirements traceability and assist with backlog refinement and sprint activities. • Analyse business and operational data, define relevant measures and support reporting and dashboard requirements. Testing and Defect Management • Prepare test scenarios and coordinate system, integration, regression and user acceptance testing. • Track defects, support investigation and retesting, and maintain clear evidence through resolution and closure. • Confirm that delivered outcomes meet documented requirements and acceptance criteria. Deployment and Operational Transition • Support deployment planning, change communications, operational readiness and transition to business-as-usual operations. • Support production issue analysis, post-production stabilisation and resolution of outstanding defects. • Undertake structured handover and job-shadowing to acquire relevant system, process, vendor and stakeholder knowledge.