Jobs · empllo
Bilingual Member Support Expert (EN/FR)
Alan · Toronto · Posted 15d ago
Available in 2 locations
Toronto · hybrid Apply → Toronto, ON, Canada · hybrid Apply →About the role
📋 Description Provide timely, transparent, and empowering support to Alan members. Develop expertise in healthcare systems and Alan’s products. Help members and business customers get the most value from their coverage. Share insights to improve our products and services. Support new company onboardings. Collaborate across teams on strategic initiatives. 🎯 Requirements 3+ years of relevant experience Excellent communication and organizational skills Ability to simplify complex topics Fluent in both written and spoken English and French (mandatory) Comfortable with technology, AI-powered tools, and multi-channel support Demonstrates empathy, initiative, adaptability, and sound judgment 🎁 Benefits Competitive salary and equity Six weeks of vacation and flexible working hours Comprehensive health insurance, 100% covered by Alan for you and your family Lunch allowance, coffee, and snacks while at Toronto office High-quality equipment: MacBook Air and Bose noise-cancelling headphones Fully reimbursed TTC monthly pass
Read the full posting on empllo →
FAQ
Is the Bilingual Member Support Expert (EN/FR) role at Alan remote?+
This Bilingual Member Support Expert (EN/FR) position is listed as hybrid (Toronto).
What seniority level is this Bilingual Member Support Expert (EN/FR) role?+
This is a mid level position.
What languages does the Bilingual Member Support Expert (EN/FR) role require?+
The posting requires English and French.
How do I apply for the Bilingual Member Support Expert (EN/FR) role at Alan?+
Use the "Apply on empllo" button to open the original posting on empllo, where you can submit your application directly to Alan.