BI Analyst/Analytics Engineer

Our client partners with healthcare organizations to measurably improve the mental health and well-being of their workforce. With an exclusive focus on healthcare and an experienced network of physician peer coaches and behavioral health consultants, they connect clinicians and caregivers with tailored solutions that enhance well-being, career longevity, and job satisfaction. As a BI Analyst/Analytics Engineer, you'll be responsible for analyzing both current IT systems, architectures, and processes as well as gathering business intelligence to support the organization in achieving our mission. You'll play a critical role in ensuring the client is up to date with the latest technology and has the information we need to make essential data-informed decisions to serve our clients. This role bridges technology infrastructure and business intelligence, serving as a key contributor to the organization's digital transformation and data-driven decision-making initiatives. RESPONSABILITIES: IT: Analyze IT systems (i.e. SQL, GCP, etc.), data, and business processes to improve and maintain data structures, automations, workflows, and operational efficiencies. Evaluate current IT systems, architectures, and technology infrastructure to identify opportunities for optimization, modernization, and enhanced security. Maintain/develop support documents and provide training to employees on current and new platforms, technical solutions, and associated procedures. Utilize a diverse set of technical tools to deliver solutions such as Alteryx (or other similar data prep/blending tools), Tableau (or other data visualization/BI tools), and low-code tools (e.g. Microsoft Power Apps and Power Automate). Partner with vendors to ensure employee laptops are supported through the installation, configuration, and maintenance of hardware and software components for system availability and reliability. Provide day-to-day production support, including application workflow configurations and break/fix resolutions. Integrate and navigate multiple systems and databases to support the needs of various teams, including enterprise-wide projects and process changes. Maintain awareness of evolving technologies and tools and suggest incremental improvements to systems and processes. Manage hardware procurement and inventory tracking. Participate in security enhancement initiatives and ensure compliance with data protection standards. Data: Gather, analyze, and interpret data from multiple sources, including HubSpot, Smartsheet, Tableau, and other enterprise platforms. Develop and maintain dashboards, reports, and analytics tools that provide actionable insights for leadership and key stakeholders. Analyze client engagement data, utilization patterns, and program effectiveness metrics to support business decision-making. Support the development of analytics platforms and reporting capabilities, leveraging AI-driven tools to enhance reporting and insight generation. Translate business questions into analytic frameworks through comprehensive data analysis and deliver meaningful recommendations. Provide guidance and support as the organization advances toward predictive analytics capabilities. Solicit, evaluate, and analyze complex business requirements against industry best practices to develop solutions that align with the organization's unique needs and objectives. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. CRITICAL SUCCESS FACTORS: Extremely organized with great attention to detail Excellent ability to analyze information and think systematically Strong business analysis skills Ability to handle databases and understand technology-driven business intelligence tools Demonstrated success in design, development, testing and implementation of technical solutions, databases, and/or BI/reporting solutions Demonstrated understanding of Software Development Life Cycle (SDLC) to create documentation and planning for technical solution changes and implementations Outcome focused, with demonstrated ability to collaborate across teams in a consultative capacity to achieve the objectives and goals of delivering a phenomenal user journey for Employee Assistance Program (EAP) and Physician Well Being Resources (PWR) Continuously curious and driven to solve business problems with enabling technology Consistently following and looking for ways to improve VITAL WorkLife processes to ensure efficient, effective operations and a phenomenal user journey Displays VITAL Work Life’s core values of client-centric approach, doing the right thing, optimism, and col