Backend Engineer((L3 Tech Support)

📋 Description Investigate and resolve complex issues escalated from L1/L2 support Participate in on-call rotation for platform coverage and incident response Collaborate with engineering to root-cause recurring issues Build tools, scripts, and automation to speed troubleshooting Maintain logging, monitoring, and alerting to surface issues early Document resolutions and knowledge base articles for teams 🎯 Requirements 3+ years in technical support or software engineering handling production incidents Strong troubleshooting across backend apps, APIs, and cloud infrastructure Experience with PostgreSQL and MySQL and Elasticsearch Docker and Kubernetes familiarity; cloud platforms (GCP, AWS, Azure) Knowledge of Prometheus, Grafana, and Datadog for monitoring Proactive problem solver with clear cross-team communication; Rails nice-to-have 🎁 Benefits Generous remuneration and stock units Comprehensive health coverage Reimburse gym and wellness expenses Zomato digital meal credits and pantry snacks Work from Anywhere for 4 weeks per year Generous vacation policy, duvet days, and mental health days