B2B Systems Site Reliability Engineer

📋 Description Partner with engineering teams to define service-level objectives, error budgets, and supporting Investigate complex production issues end-to-end across application, data, infrastructure, and Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of Identify systemic sources of toil and lead the work to eliminate them through automation, AI Set the conditions for AI agents to do reliable work in our environment, including repository Participate in team ceremonies to identify and refine work, communicate findings, and drive 🎯 Requirements Minimum of 5 years experience in software engineering, SRE or production operations roles. Strong production troubleshooting skills across the stack. Ability to diagnose issues from first Experience working within a form of the Agile development framework process. Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor). Experience creating clear and concise technical documentation that is targeted at both technical 🎁 Benefits Named a 2025 Best Companies to Work For by U.S. News Named a 2024 Best Technology Company to Work For by U.S. News Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Best Companies to Work For by U.S. News Our developers work in agile delivery teams to produce new features, improve software components You will have the opportunity to make a real and meaningful impact for more than 75,000 global