B-CPT-11236 Bilingual Patient Care Coordination VA

APPLICATION INSTRUCTIONS: If you’ve already completed the Lumen Dynamics Recruiting Process—including the Final Interview—or have previously been contracted by a Lumen Dynamics Client, please make sure to apply via the Lumen Dynamics Team Portal for faster processing. Log in using your Lumen Dynamics-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: B-CPT-11236 Bilingual Patient Care Coordination Virtual Assistant Independent Contractor – Telehealth VA/Senior to Advanced Level (Remote). Overview Lumen Dynamics is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are seeking a full-time Bilingual Patient Care Coordination Virtual Assistant to support patient scheduling, communication, medical coordination, and administrative operations for a growing healthcare practice specializing in preoperative medical clearances. The ideal candidate has experience working in a healthcare or medical office environment, communicates fluently in both English and Spanish, and understands the importance of professionalism, accuracy, and compassionate patient care. This is a long-term opportunity for a dependable Virtual Assistant who will become an important extension of the clinical team. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Patient Care Coordination Answer inbound patient phone calls in both English and Spanish. Coordinate patient intake and appointment scheduling. Assist patients with appointment preparation and follow-up instructions. Coordinate laboratory orders and diagnostic testing. Guide patients through the preoperative medical clearance process. Escalate clinical questions appropriately to healthcare providers. Medical Administrative Support Prepare physician notes and supporting documentation. Fax medical records and clinical documentation. Coordinate communication with referring providers and healthcare partners. Maintain accurate patient records within practice systems. Update patient information and appointment statuses. Communication & Workflow Management Communicate professionally with patients, providers, and partner organizations. Monitor and respond to email communications promptly. Manage multiple administrative workflows while meeting time-sensitive deadlines. Coordinate effectively across providers and departments. General Administrative Support Maintain organized and accurate patient documentation. Assist with general operational and administrative tasks as assigned. Follow HIPAA guidelines and organizational policies at all times. Support continuous improvement of office workflows and the overall patient experience. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: IDEAL CANDIDATE PROFILE Previous healthcare or medical office experience. Bilingual in English and Spanish. Exceptional attention to detail and accuracy. Strong organizational and time management skills. Excellent written and verbal communication skills. Comfortable working in a fast-paced healthcare environment. Proactive, dependable, and able to follow established clinical workflows. Committed to building a long-term working relationship. QUALIFICATIONS Healthcare, medical office, patient coordination, or clinical support experience preferred. Bilingual English and Spanish required. HIPAA certification required (or willingness to obtain prior to start). Experience answering patient phone calls and coordinating patient care. Strong computer and documentation skills. Experience working with Electronic Medical Records (EMR/EHR) systems preferred. Experience with Microsoft Office is a plus, but not required. Strong written and verbal communication skills in both English and Spanish. APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS Required Google Workspace Medical Scheduling Software Ability to use HIPAA-Compliant Communication Platforms Electronic Medical Record (EMR/EHR) System (training provided on the client's platform, if applicable) Preferred / Nice to Have Previous experience using Electronic Medical Record (EMR/EHR) systems Microsoft Office (Word, Excel, Outlook) Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 9 AM to 5 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of Lumen Dynamics or any client All compensation is processed through Lumen Dynamics according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support (Telehealth) REQUESTED EXPERIENCE TIER LEVEL: Senior to Advanced Level Contracted Hours per Week: 40 hours/week Daily Working Time: 9 AM - 5 PM Eastern Time Scheduled Working Days: Monday-Friday Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: Bilingual English / Spanish (Required) ACCENT PREFERENCE: Level A–B (Native or Near-Native English & Spanish Communication REGION PREFERENCES: Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!