AWS Project Manager

📋 Description Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI Monitor and manage project financials, scope and change control, schedule, dependencies Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and Act as the client’s primary day-to-day point of contact, focusing on building strong customer Lead client-facing Outcomes and Business Objectives sessions at project kickoff Establish client and project team roles, decision rights, and dependencies at kickoff 🎯 Requirements 5+ years of project management experience in contact center environments, including CCaaS 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations AI delivery/solution experience in a contact center context Experience working in a professional services/consulting environment Experience with estimation/sizing and SOW/Change Order contracting Demonstrated experience facilitating requirements sessions, writing or grooming user stories 🎁 Benefits Remote and in-person work options Travel opportunities (up to 25%) Flexible work hours Collaborative culture with town halls and feedback Celebratory events