Automation Analyst

Experience : 6-9 Years Role : Automation Analyst Key Skills: • Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualisation. • Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting. • Hands-on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk. • Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting. • Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous. Responsibilities: Automation & Engineering • Develop, enhance, test, and maintain automation scripts, workflows, dashboards, and operational utilities. • Translate operational requirements into practical automation solutions that reduce manual intervention and improve consistency. • Integrate scripts and workflows with monitoring, observability, ITSM, and related operational platforms where required. Monitoring & Observability • Implement, configure, and maintain enterprise monitoring and observability platforms covering infrastructure, applications, logs, and capacity. • Create and enhance dashboards, alerts, thresholds, service views, reports, and basic anomaly detection configurations. • Analyse alert patterns and implement tuning and noise-reduction improvements without compromising monitoring coverage. • Support onboarding of systems and applications into monitoring platforms and validate data quality, coverage, and alert routing. Operational Support & Analysis • Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions. • Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence. • Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring. • Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented. Requirements: Competencies • Strong analytical, troubleshooting, and problem-solving skills. • Ability to work independently on defined deliverables and collaborate effectively across teams. • Clear communication, stakeholder coordination, and technical documentation skills. • Organised, detail-oriented, proactive, and able to manage multiple priorities. • Ability to learn existing enterprise tools and processes quickly and deliver. Education & Experience • Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline. • Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role. • Demonstrable hands-on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.