Associate Project Manager

infoline LLC is hiring Associate Project Manager job in Hyderabad | Cutshort

Associate Project Manager
Associate Project Manager

5
\- 7 yrs
₹10L - ₹15L / yr
Hyderabad
Skills
IT project management
Stakeholder management
Budget management
Resource management
Project estimation
The Role
The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.
Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.
How You Will Make an Impact:
– Understand how the product works and how it is used by customers.
– Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
– Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
– Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
– Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
– Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
– Assess project issues and identify solutions to meet productivity, quality, and customer goals.
– Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
– Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
– Should be able to drive initiatives for productivity and ticket resolution quality improvement.
– Work on providing innovative ideas to improve ticket closure quality.
– Should suggest functionality in the platform to provide ways to improve turn around time for tickets
– Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
– Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
– Should suggest better implementation for product based on usage on Production
– Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
– Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
– Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
– Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
– Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
– Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
– Ensure successful transition from SE, have regular connection with customers team management and attrition management.
People Management & Recruitment:
– Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
– Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
– Should engage the team with team building and motivational activities.
What You Bring to the Team:
– 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
– Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
– Demonstrated understanding of Project Management processes, strategies and methods
– Experience mentoring, coaching and developing rising talent in the technology department
– Excellent time management and organisational skills and experience establishing guidelines in these areas for others
– Strong sense of personal accountability regarding decision-making and supervising department teams
– Experience working in a high-level collaborative environment and promoting a teamwork mentality
– Managerial experience applying analytical thinking and problem-solving skills
– Ability to predict challenges and seek to proactively head-off obstacles
– SCRUM, APM and other agile certificates will be nice to have
Technical Ability:
– Should have experience in transitioning projects (Development and Maintenance).
– Past experience in Building and Managing high-performance teams.
– Exposure to the SAP Platform
– Strong Working Experience in JIRA
– Should have prior development background along with current support role.
– Strong and proven background with experience in Troubleshooting on the Mobile platform
– Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
– Strong orientation towards Technical and functional aspects of the product.
– Strong influencing skills and ability to prioritize the backlog.
– Understanding of customer support processes and tools.
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Companies hiring on Cutshort

Founded
:
2012
Type
:
Services
Size
Stage
:
Profitable
About
we are one of the fastest growing HR Consulting company.
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