Associate Operations Manager - IT Service Desk (With Joining Bonus*)

We’re Hiring: Associate Operations Manager – IT Service Desk Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here Growth you can see – promotions and career paths await Learning that sticks – trainings to sharpen your skills A workplace that cares – inclusive, supportive, and people-first Health coverage you can count on Rewards when you refer friends to join the team Your Day-to-Day Implement and oversee the quality of deliverables while managing team relationships to ensure exceptional performance Lead and deliver complex client engagements, identifying, designing, and implementing creative business solutions Provide excellent customer service and assess client needs Participate in the development and presentation of proposals for business development Balance stakeholder needs and ensure achievement of shared goals Establish operational objectives and work plans, delegate assignments to Team Leads, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction Analyze performance trends, recommend process improvements, and drive resolution Collaborate with support groups to identify process gaps and implement action plans Perform other tasks assigned by the immediate reporting manager What We’re Looking For Bachelor’s Degree in any discipline, with at least 3 years of experience in IT Infrastructure Management/Support or Enterprise Service Desk environments 2+ years of Manager-level team leadership experience is highly preferred; experienced Supervisors are also encouraged to apply ITIL certification or similar technical certification preferred but not required Strong knowledge of ITSM processes Lean Six Sigma Green Belt training/certification or equivalent is a significant advantage Proficiency in Excel, quality tools, data analysis, and reporting Excellent stakeholder management and communication skills Willingness to work on a 24/7 shifting schedule, including holidays, weekends, and rest days, depending on business needs Must be amenable to full onsite work in Eastwood, Quezon City About Tech Mahindra Philippines We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork. Your Next Move If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started. *Note: Joining bonus, if applicable, is subject to management approval and company policies. The amount may vary based on qualifications, experience, and business requirements.